Melbet Open Privacy Policy – Your Data Is Safe With Us

1 Introduction

Melbet Open (https://melbetopen.bet) takes your privacy extremely seriously. We believe that every user's personal data belongs to them, and protecting that data is our responsibility.

This Privacy Policy ("Policy") explains what information Melbet Open collects, how it is used, how long it is retained, and what rights you have. We want you to make informed decisions with full transparency.

This policy is drafted in compliance with applicable laws of Bangladesh and international data protection standards. It is reviewed and updated at least once a year.

2 What Data We Collect

Melbet Open may collect the following types of information:

Personal Identification Information

• Full Name & Date of Birth
• Mobile Number
• Email address (if applicable)
• National ID number (during KYC verification)
• Address (where applicable)

Financial Information

• Mobile Banking Number (Mobile Pay, Nagad, Rocket)
• Transaction History & Amounts
• Deposit & Withdrawal Records

Technical Information

• IP address & device type
• Browser type and version
• Login time & access location
• Gameplay history and betting patterns

3 How We Collect Your Information

Melbet Open collects information in several ways:

• Registration Form: Information you provide when creating your account.
• Transaction Processing: Payment information collected during deposits and withdrawals.
• KYC Verification: Documents provided for identity verification purposes.
• Support Contact: Communications and messages submitted to customer support.
• Automatically Collected: Through cookies, log files, and analytics tools.
• Gameplay data: Data generated while engaging with games on the platform.

You are informed before or at the time any data is collected. We do not gather information through hidden or undisclosed means.

4 Purpose of data use

Melbet Open uses your information for the following purposes:

Your data is never shared with third parties for advertising purposes.

5 Data Sharing Policy

Melbet Open may share your information only in very limited circumstances and under strict controls:

• Payment provider: Payment gateways such as Mobile Pay and Nagad receive only the minimum information necessary to process transactions.
• Legal Requirements: If required to disclose information by court order or government directive, we will comply in accordance with applicable law.
• Fraud Prevention: In cases of serious fraud, relevant information may be shared with the appropriate authorities.
• Technology Partners: Service providers that support platform operations have access to only limited data and are required to comply with our privacy policy.

6 Data Retention & Security

How long your data is retained and how it is kept secure:

Retention period

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for 5 years from the date of closure (as required by law).
• Transaction records: 7 years (for financial audit purposes).
• Log files & technical data: up to 1 year.

Security Measures

• All data is stored with AES-256 encryption.
• Direct database access is strictly controlled.
• Regular security audits are conducted.
• Server firewalls and an intrusion detection system are active at all times.
• Staff can only access information that is strictly necessary for their role.

7 Cookie Policy

Melbet Open uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.

You can block cookies through your browser settings, though doing so may limit certain site functionality.

8 Your Rights

As a Melbet Open user, you have the following rights:

9 Protection of Minors

Melbet Open does not knowingly collect data from anyone under the age of 18. Our platform is intended exclusively for adults.

• Age verification is mandatory during registration.
• If a user is found to be a minor, their account will be closed and all associated data will be deleted.
• If parents have any concerns, please contact our support team immediately.

10 Policy updates

Melbet Open may update this Privacy Policy from time to time. When changes occur:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Members will be notified by SMS or email when significant changes are made.
• For major changes, a popup notice will be displayed on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact

For any questions about this Privacy Policy or to exercise your rights, please get in touch with us:

• Email: support@melbetopen.bet
• Subject: Write "Privacy Request" in the subject line
• Response Time: Within a maximum of 30 days
• Support Hours: 24/7, in both Bangla and English